Boost your practice with HIPAA-aligned virtual medical talent from HBS. Cut hiring costs by up to 70%, save staff hours, and scale operations fast
EHR/EDR Ready
Access rigorously screened, HIPAA-aligned medical VAs and specialists who slot into your workflows fast and keep operations moving.
Answers phones, triages inquiries, books/reschedules visits, and sends reminders/messages.
Applies accurate ICD-10/CPT/HCPCS codes and modifiers, ensuring medical necessity and payer compliance.
Charts in real time during telehealth or in-person visits—histories, ROS, orders, and templated notes in the EHR.
Verifies benefits, copays/deductibles, COB, frequencies, and documents coverage limits in the chart.
Monitors charge-to-cash, posts payments, reconciles ledgers, and resolves payment discrepancies.
Prepares and submits claims, clears rejections, posts ERA/EOBs, and manages refunds/adjustments.
Gathers clinicals and submits PAs/predeterminations, tracks decisions and updates providers.
Pre-registers patients, confirms demographics/insurance, collects consents, and organizes histories.
Confirms coverage and plan rules. flags pre-auths/referrals, exclusions, and notes requirements.
Medical Billing Services by us enables healthcare providers to concentrate on giving incredible consideration. Through observing the SOPs of each practice and following them diligently, we find the best and most effective billings to keep your practice going smoothly. With you focused on patient experience, we engage in billing and coding to aid your business.
High-volume inbound/outbound scheduling, rescheduling, and recalls with no-show reduction.
Real-time eligibility & benefits checks; document co-pays, deductibles, and coverage notes.
Gather clinicals, submit PAs, and track approvals; proactive follow-ups to prevent delays.
Chart in real time or from recordings; templates/macros aligned to your specialty & EHR.
Problem lists, meds, allergies, labs, orders, inbox triage—entered consistently and on time.
Phone/SMS/portal messages, appointment reminders, pre-visit instructions, and recalls.
Fax/portal processing, refills, referrals, and results routing with audit-ready logs.
Daily productivity/accuracy reports; spot checks and workflow improvements you can track.
Providers Supported
Patient Interactions / Month
Charting Time Reduced
Appointment Confirmation Rate
We protect PHI with strict security controls and sign BAAs for every engagement.
Trained VAs familiar with your workflows and terminology.
Fast, secure onboarding and a clear operating rhythm.
goals, workloads,
tools, hours
define workflows,
sign security docs
access, templates,
macros
small batch
tasks + QA checks
full workload
with daily reports
refine KPIs,
add coverage as needed
Scheduling/rescheduling, eligibility & benefits checks, prior-auth tracking, patient calls/SMS/portal messages, inbox triage, EHR data entry, and provider assistance. No clinical decisions.
Yes. We sign BAAs with every client, use least-privilege access, encrypted channels, audit logs, and SOP-based workflows.
Epic, athenahealth, Kareo, eClinicalWorks, DrChrono, NextGen, AdvancedMD, and others. We map templates/macros to your specialty.
Typically 3–5 business days: discovery → SOPs/BAA → tool/EHR access → pilot week → go-live.
Yes. We can use your phone system (preferred) or ours, follow scripts, and log outcomes in your EHR/CRM.
Live scribing joins the visit in real time. Async uses recordings/notes to complete charts soon after. Many clinics mix both.
Daily productivity + accuracy checks, call outcomes, confirmation rates, turnaround times, and monthly KPI reviews.
Flexible hours (part- or full-time), month-to-month options, simple scaling up/down. No long-term lock-ins.
Get to know the answers of frequently asked questions about our laboratory billing services.
Discover what our vetted virtual medical receptionists do for hundreds of healthcare practices.
Free your clinicians from admin. Our HIPAA-ready Medical VAs handle scheduling, eligibility checks, prior-auth tracking, patient calls/SMS/portal messages, inbox triage, and EHR data entry—so your team can focus on care.
Onboard in 3–5 business days with SOPs that match your workflow. Daily reports, QA checks, and a month-to-month engagement make scaling simple.
Our medical billing specialists know the workarounds of all the EHRs. We help you submit clean claims no matter which EHR you use.
Our no-show rate dropped and providers finish charts the same day. Their VAs feel like part of our staff.
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