Privacy Policy
Hired Billing Support — hiredbillingsupport.com
Effective Date: January 1, 2025 · Last Updated: [Insert Date]
Important: This privacy policy is provided for informational purposes. It does not constitute legal advice. Hired Billing Support recommends that legal counsel review this policy before publication to ensure it accurately reflects the company's data practices and complies with applicable law.
1. Introduction
Hired Billing Support ("HBS," "we," "our," or "us") provides healthcare operations support services to medical practices, healthcare organizations, and other healthcare industry stakeholders across the United States. We operate the website located at https://www.hiredbillingsupport.com (the "Website").
We respect the privacy of individuals who visit our Website or submit information to us through our inquiry forms, consultation requests, or other contact channels. This Privacy Policy describes how we collect, use, store, and protect information submitted through the Website, and the choices available to you regarding that information.
By using this Website or submitting information to us, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information when you use our Website or contact us:
Information You Provide Directly
- Name and contact information (email address, phone number)
- Business or practice name
- Job title or professional role
- Service interest or inquiry category
- Message or inquiry details submitted through contact or consultation forms
- Documents or files uploaded through any file-upload features on the Website
- Consultation scheduling preferences or communication preferences
Information Collected Automatically
When you visit the Website, we or our service providers may automatically collect certain technical and usage information, including:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited on the Website and time spent on each page
- Referring website or source
- Actions taken on the Website (clicks, form interactions)
- Cookie identifiers and similar tracking data (see Section 6)
Information From Business Communications
If you contact us by email, phone, or through the Website, we may retain records of those communications, including the content of your messages and any follow-up correspondence.
3. How We Use Information
We use the information we collect for the following purposes:
- Responding to inquiries, consultation requests, or service interest submissions
- Scheduling and conducting consultations or service conversations
- Providing information about HBS services, capabilities, and resources
- Evaluating service fit and preparing service recommendations
- Communicating with prospective or current clients about services, updates, and relevant information
- Sending service-related communications and, where applicable, marketing information (subject to your preferences)
- Improving our Website content, structure, and user experience
- Conducting internal business analytics and performance reporting
- Protecting against fraud, unauthorized use, or security incidents
- Complying with applicable legal obligations
We use information only for the purposes described in this policy or as otherwise disclosed at the time of collection. We do not use personal information submitted through the Website for purposes unrelated to our services without appropriate notice or consent.
4. Healthcare Information Notice
This Website is intended for healthcare professionals, practice administrators, billing managers, operations leaders, and other business users in the healthcare industry — not for patients seeking care. Patients should contact their healthcare provider or practice directly with questions about their health, treatment, or billing.
Hired Billing Support provides administrative and operational support services to healthcare organizations. In the course of those services, we may access or process information that relates to healthcare operations on behalf of our clients. Any such access occurs under appropriate written agreements and within the specific scope authorized by the client organization.
The general contact forms and inquiry channels on this Website are not intended for the submission of patient health information or other protected health information as defined under the Health Insurance Portability and Accountability Act (HIPAA) or applicable state law. Visitors and inquirers should not submit patient-specific health information through general Website contact forms.
Where HBS enters into a service relationship with a healthcare organization that involves access to protected health information, appropriate written agreements — including, where required, a Business Associate Agreement — will be established prior to the commencement of any such services. This policy does not constitute or replace such agreements.
Nothing in this Privacy Policy constitutes a representation that Hired Billing Support is a covered entity under HIPAA or that this Website is a HIPAA-compliant platform for the submission of patient health information.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect information submitted through this Website from unauthorized access, disclosure, alteration, or destruction. These measures are reviewed and updated as appropriate.
However, no method of transmitting or storing data over the internet is completely secure. While we strive to protect information submitted to us, we cannot guarantee absolute security. In the event of a security incident that affects information you have submitted, we will take appropriate steps consistent with applicable law.
We encourage you to be mindful of the information you share through any online platform. If you have reason to believe your interaction with us is no longer secure, please contact us at the information provided in Section 13.
8. Data Retention
We retain information submitted through this Website for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, evaluate service fit, deliver services, comply with legal obligations, resolve disputes, and support our internal business operations.
When information is no longer needed for these purposes, we take reasonable steps to securely delete or de-identify it. Specific retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
9. Your Choices
Subject to applicable law, you may have the following choices regarding the information we hold about you:
- Access: You may request information about what personal information we hold about you.
- Correction: If you believe information we hold about you is inaccurate or incomplete, you may request correction.
- Deletion: In certain circumstances, you may request deletion of personal information we hold about you, subject to any legal or operational requirements that require us to retain it.
- Opt-out of marketing communications: If you receive marketing or promotional communications from us, you may opt out at any time by following the unsubscribe instructions in those communications or by contacting us directly.
- Cookie preferences: You may manage cookie preferences through your browser settings, as described in Section 6.
To exercise any of these choices, please contact us using the information in Section 13. We will respond to requests within a reasonable timeframe and in accordance with applicable legal requirements. We may need to verify your identity before processing certain requests.
10. Third-Party Links
This Website may contain links to third-party websites, platforms, or resources. These links are provided for convenience and informational purposes only. Hired Billing Support does not control the content, privacy practices, or data handling of third-party websites and is not responsible for their policies or practices.
We encourage you to review the privacy policies of any third-party websites you visit through links on our Website. The presence of a link does not constitute an endorsement by HBS.
11. Children's Privacy
This Website is intended for use by business professionals in the healthcare industry and is not directed to, and does not knowingly collect personal information from, children under the age of 13 (or under the applicable age of digital consent in applicable jurisdictions).
If we become aware that we have inadvertently received personal information from a child, we will take reasonable steps to delete such information from our records promptly. If you believe we may have collected information from a child, please contact us using the information in Section 13.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Website, or applicable law. When we update this policy, we will revise the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle information. Your continued use of the Website after any update constitutes acknowledgment of the updated policy.
For significant changes that materially affect how we handle information you have previously submitted, we will make reasonable efforts to provide notice through the Website or through direct communication where appropriate.