Your practice should grow without the operational chaos.
Hired Billing Support is the remote team behind growing practices — RCM specialists, billers, AR experts, and virtual medical assistants embedded into your workflow. So you can stop firefighting and start practicing.
Your doctors are charting after hours. Again.
Even in the age of AI, providers are drowning. The cost of running a practice has never been higher — and the people you've hired to fix it are burning out too.
Not outsourcing. Operational infrastructure.
We don't sell hours. We embed trained healthcare specialists directly into your workflow — operating inside your EHR, your communication tools, and your standards. You get the throughput of a 12-person back office without hiring one.
A back office that shows up on Monday morning.
Pre-vetted billers, AR specialists, virtual assistants, and front desk talent — onboarded into your EHR, your SOPs, and your standards. They report to you. They feel like yours. Because operationally, they are.
AI does the lifting. Humans do the judgment.
Eligibility checks, claim scrubbing, denial categorization — automated. The complex appeals, payer calls, and patient conversations — handled by trained specialists.
A percentage model. Aligned incentives.
For full RCM engagements, we charge a percentage of collections. We only win when you do — and we don't get paid for claims that don't.
Add capacity in days, not quarters.
Open a new location? Doubled patient volume? We scale your team within a week — without W-2s, benefits, recruiting cycles, or hiring risk.
The full operational stack.
Pick the layers you need. Run one service, or hand us the entire back office. Every engagement is shaped around your specialty, EHR, and growth stage.
Revenue Cycle Management
End-to-end ownership of your collections — coding, claim submission, AR follow-up, denials, payment posting, patient billing. One team, one accountable scorecard.
Explore RCM →AR Recovery & Follow-Up
We hunt aging claims — 30, 60, 90, 120+ days. Payer calls, status checks, resubmissions, appeals. Most clients see AR days drop below 30 within 90 days.
AR services →Medical Billing
Specialty-trained coders and billers. CPT, ICD-10, HCPCS, modifier accuracy. Clean-claim submission as a discipline, not an afterthought.
Billing services →Prior Authorization
Pre-cert submission, payer follow-up, peer-to-peer prep. We shorten time-to-approval and stop the auth bottleneck from holding up patient care.
Prior auth →Insurance Verification
Real-time eligibility and benefits checks before the patient walks in. Co-pays, deductibles, coverage limits — clarified, documented, in the chart.
Verification →Virtual Medical Assistants
Charting support, message triage, refill management, referrals, lab follow-up. A clinical extension of the provider — quiet, accurate, always there.
Virtual MAs →Front Desk Support
Phones answered. Patients greeted (virtually). Schedules managed. We absorb the noise so your in-clinic team can focus on the patient in front of them.
Front desk →Scheduling & Coordination
Appointment scheduling, reminders, recall, no-show recovery. We protect the calendar — the single most expensive asset in your practice.
Scheduling →Healthcare Operations Mgmt
For larger practices: an operations lead embedded in your team. Workflows, dashboards, KPIs, vendor management. The COO-layer you don't have yet.
Operations →AI does the lifting. People do the thinking.
We pair trained healthcare specialists with AI-assisted workflows. Eligibility checks, claim scrubs, and denial categorization happen in seconds. Specialists focus on the work that actually requires a human — payer escalations, complex appeals, and patient relationships.
- 01Automated eligibility & scrubbingEvery claim is validated against payer rules before submission. First-pass rate above 98%.
- 02AI-triaged denialsDenials are categorized, prioritized, and routed to the right specialist queue within minutes — not weeks.
- 03Human-led appealsTrained appeals specialists write payer-specific responses. Higher overturn rates, less staff time.
- 04Real-time visibilityYou see everything we see — KPIs, queues, payments, denials — in a shared dashboard.
What it looks like after 90 days.
A 4-physician primary care group, after 6 months.
From 47 days in AR and burnout, to a calmer practice and 31% more revenue.
The practice was running on two in-house billers, a stretched-thin front desk, and a $180k AR backlog. We embedded a 3-person remote team: one biller, one AR specialist, one verification VA. We took over the AR aging report on day one.
By month six: AR days under 25, denials cut in half, the in-house team redeployed to patient experience, and the lead physician home for dinner.
Read the full case →From physicians who got their evenings back.
Built for healthcare. Auditable by design.
We operate to HIPAA standards across our entire stack — workstations, networks, communications, and access controls. Every team member is BAA-bound, background-checked, and trained on PHI handling before they touch your data.
Read the security overview →HIPAA Compliant
Full administrative, physical, technical safeguards.
SOC 2 Aligned
Trust service criteria mapped across operations.
Encrypted End-to-End
At rest, in transit, in storage. AES-256.
Vetted Personnel
Background-checked. BAA-bound. Continuously audited.
Questions we hear often.
How is this different from a typical VA or outsourcing company?+
Which EHRs and PM systems do you work in?+
How fast can a team be live?+
How are you HIPAA compliant?+
What does pricing look like?+
Can we start with just one service?+
Will the team really feel like ours?+
More patient care. Less administrative burden.
Book a 30-minute discovery call. We'll audit your current operations and show you exactly where time and revenue are leaking — no pitch, no obligation.