You produced $180,000 last month. You collected $128,000.That gap is the problem.
Treatment is happening. Patients are saying yes. Production looks great on the report. But somewhere between the chair and the bank, your collections are leaking — and your front desk is too buried to chase it.
Hired Billing Support is the remote dental operations team that closes that gap. Insurance verification, claims, AR follow-up, write-off recovery, front desk relief — all inside your PMS, working like your in-house team. So your office can focus on patients, not on chasing payers.
— Production vs. Collection · 90-day view
You already know how this goes.
It's Tuesday. The schedule is packed. You're three minutes behind on every patient.
Your front desk is on hold with Delta Dental — again — trying to verify a benefit for a patient who walked in fifteen minutes ago. The new hygiene patient is sitting in the waiting room with a clipboard nobody has time to review. The phone keeps ringing because somebody else is also trying to confirm coverage.
Meanwhile, last month's claims? Still sitting. The PPO write-offs from January are confusing. The aging report has buckets in 90+ that nobody's touched since the office manager went on maternity leave. Your last hygiene block had two openings that didn't get filled because nobody had time to work the recall list.
You produced great numbers last month. You know you did.
So why does the bank account not reflect it?
You don't have a marketing problem. You have an operational throughput problem.
You think you have a marketing problem. You think you have a hygiene problem. You think you have a front desk problem.
You don't. You have an operational throughput problem.
Your practice is producing more than your back office can clean up. And the more you grow, the wider the gap gets. Here's what it looks like in real numbers, in a typical 3-doctor dental practice:
- Claims submitted with at least one error25-30%
- Recoverable AR sitting past 90 days$8-15k
- Monthly production lost to unfilled hygiene$3-5k
- Front desk time spent on verification calls15-25 hrs/wk
- Treatment plans lost to coverage confusion12-18%
We don't replace your team. We're the back office your team has been begging for.
Hired Billing Support gives you a dental-trained remote operations team that lives inside your practice management software. Same usernames. Same workflows. Same SOPs. They show up Monday morning ready to verify, bill, follow up, and close claims — and they don't take PTO during your busiest week.
You'll have specific people assigned to your account. They'll learn your codes, your PPO contracts, your providers, your patients' names. They'll feel like staff — because operationally, they are.
The difference: you didn't have to hire them, train them for six months, or watch them leave for $4 more an hour.
The full dental operational stack.
Pick the layers you need. Run one service, or hand us the entire back office.
| Insurance verification | Full breakdown of benefits 48 hours before the appointment. Maximums, deductibles, frequency limits, downgrades, missing tooth clauses, waiting periods — all documented in the chart before they sit down. |
| Eligibility & estimates | Real, accurate treatment estimates at presentation. No more "we'll call you" — patients accept treatment the same day. |
| Dental billing & claims | CDT-coded, X-ray-attached, narrative-included claims submitted within 24 hours of the procedure. Clean-claim rate above 98%. |
| PPO write-off recovery | We audit your fee schedules against actual EOBs. We find write-offs that shouldn't have been written off. We re-submit and appeal. |
| AR follow-up | We work every aging bucket — 30, 60, 90, 120+. Payer calls, re-submissions, narrative appeals. Most clients see AR days drop below 25 within 90 days. |
| Denial management | Every denial is categorized, prioritized, and appealed by a specialist who knows the payer playbook. Not your office manager Googling "downgrade appeal letter." |
| Payment posting | EOBs posted accurately and reconciled daily. No more end-of-month surprises. |
| Patient billing | Statements sent on schedule. Patient calls answered with empathy and clarity. Balances followed up without making patients feel hounded. |
| Front desk relief | Phones, scheduling, recall, hygiene reactivation, new patient intake. Either virtual coverage or full takeover — your call. |
| Hygiene recall | We work your recall list. Inactive patients get reactivated. Unfilled blocks get filled. Production goes up without you adding a chair. |
We don't sit outside your practice. We sit inside it.
We log into your software.
Open Dental. Dentrix. Eaglesoft. Curve. Denticon. CareStack. We work where you work. No exports, no portals, no "email us the file."
We follow your workflow.
We learn your SOPs, fee schedules, appointment types, provider notes, write-off rules. We plug into how you already run.
We report to your office manager.
Daily Slack, Teams, or email. Weekly KPI review. Monthly working session. We function as a department, not a vendor.
We use your communication tools.
Our team is on your channels. They join huddles if you want. They email patients from your domain. To everyone outside, they are your practice.
AI does the lifting. Humans do the thinking.
Insurance verification calls that used to take 18 minutes? Automated eligibility checks pull most of it in under 30 seconds. The 20% that needs a real human voice on the line — we make that call.
Claim scrubbing? Every claim validated against payer rules before it goes out. First-pass clean rate above 98%.
Denials? Categorized and routed to the right specialist queue within minutes — not weeks of sitting in someone's "to-do" pile.
You don't want a chatbot calling Delta Dental. You don't want AI explaining a $1,200 balance to a confused patient. Neither do we.
What changes in the first 90 days.
Pulled from active dental clients across general, ortho, perio, and cosmetic practices.
Why not just hire an in-house biller?
You already tried. That's why you're reading this. Let's do the math out loud.
Send us last month's report. We'll show you the leak.
Send your production summary and aging report. Within 5 business days, we'll come back with a free audit showing exactly where the gap is — and what we'd do about it. No pitch. No pressure. If the audit shows you don't need us, we'll tell you.